Join Mighty Coconut and drive the growth of Walkabout Mini Golf by leading and executing live operations! This is a fantastic opportunity to work on one of the most popular VR games and directly influence how it operates for hundreds of thousands of players worldwide.

As a Live Ops Manager, you will contribute to the game’s growth by focusing on performance and operational excellence. You’ll find the perfect balance between delivering exceptional player experiences and driving commercial success. We’re a small but mighty team, and this role includes a mix of hands-on tactical execution and high-level strategic oversight.

You will harness game data, competitive analysis, and player feedback to refine current strategies and create new ones to boost player engagement. Collaborating with cross-functional teams, you’ll turn these strategies into exciting features and events. Additionally, you’ll track and analyze engagement and monetization performance, from high-level KPIs to detailed assessments of specific initiatives.

Responsibilities:

• Identify and analyze trends for live operations in the player experience – optimizing for “stickiness” to compel players to return for fun new interactions in the game they love.

• Develop live ops strategies and advise leadership team on areas of focus and new initiatives.

• Oversee sales and platform storefronts to maximize our exposure and revenue opportunities in partnership with our release manager.

• Coordinate the efforts of our Release, QA, Support, and Community Management teams to align strategies, streamline execution, and enhance player experiences.

• Supervise 3 - 7 individual contributors. Exact size and structure of direct reports will be based on level of experience.

• Interface with our Head of Communications on licensing and marketing opportunities to amplify our messaging outside of the game.

Qualifications:

• 7+ years of experience in a live ops role in the online gaming industry (mobile, VR, and PC experience are all valid).

• Experience managing a team.

• Deep understanding of industry trends and best practices in live service games, with the ability to apply them effectively.

• Sophisticated understanding of analytics tools, with a grasp on what’s important to watch and why.

• Experience with project management tools such as Asana, Trello, etc.

• The ability to adapt strategies to different and sometimes challenging marketplace situations.

• A desire to create a welcoming, non-exploitative experience for players that keeps them engaged and happy.

Salary will depend on experience. The minimum is $120,000.

Benefits:

Mighty Coconut offers a generous benefits package, including paid family leave, health reimbursement plan, 401k match, unlimited PTO, 13 paid holidays, and “First Fridays” off.

Location: 

Mighty Coconut is headquartered in Austin, TX. This role is open to remote applicants living across the US, with occasional travel required.

To apply:

Email a resumé and cover letter outlining your vision for the role to jobs@mightycoconut.com.

Mighty Coconut is an equal opportunity employer. We encourage candidates of all backgrounds, identities, ages, and abilities to apply.